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Contents

Dispute Resolution: Negotiation, Mediation, Arbitration, and Other Processes

Summary of Contents

Chapter 1 Disputing Procedures 
Chapter 2 Negotiation 
Chapter 3 The Practice of Mediation 
Chapter 4 Fairness and Quality in Mediation 
Chapter 5 Mediation Confidentiality 
Chapter 6 Representing a Client in Mediation 
Chapter 7 Arbitration 
Chapter 8 Designing Dispute Resolution Processes and Systems 
Chapter 9 Dispute Resolution and the Justice System 
Chapter 10 The Future of ADR
Chapter 11 Dispute Resolution Problems